Question 1

Can I book only one or two rooms, or do I need to book the entire Home?

Accepted Answer

The guests can book minimum of two rooms but only on weekdays.

Question 2

Is Driver and/or House-Help accommodation available?

Accepted Answer

Driver accommodation is available. There are 2 single beds in the outhouse/driver room where up to 3 people can be accommodated. Charges for the same are Rs 500 per person, per night. This does not include meals.
There is no separate accommodation available for domestic help. They will be charged as an extra guest.

Question 3

Is there separate accommodation for domestic help?

Accepted Answer

There is no separate accommodation available for domestic help. They will be charged as an extra guest.

Question 4

Is parking available onsite or nearby? Is it chargeable or free?

Accepted Answer

Parking is available for up to 3 cars.

Question 5

Is the villa suitable for a day picnic?

Accepted Answer

Yes, the home has a garden/lawn area within the premises that could be used for outdoor picnic activities. Meals will be provided on site at an additional charge (per person, per meal). Please note that the maximum capacity for an overnight stay is 16 people. 

During the day, guests will be allowed to use the washrooms and other amenities at the villa. The guests can make use of indoor games like poker, board games. Or if they prefer the outdoors, they can make use of the grounds to play volleyball, badminton or cricket.

Question 6

Can I reserve your place for special functions such as engagement ceremony, a small wedding ceremony or a birthday party, etc?

Accepted Answer

Yes, we do allow events at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 12 people can be accommodated in the villa for an overnight stay. 

Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for functions will need to be taken by the guests themselves. 

If you wish to book our home for functions, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 7

Can I reserve your Home for a few weeks for a Film or a Photo or an Advertisement shoot?

Accepted Answer

Yes, we do allow shoots at the villa, subject to Home Owner's approval. Meals can be arranged at an additional cost (per person, per day). Please note that a maximum of 8 people can be accommodated in the villa for an overnight stay. 

Access to the pool will be subject to home owner's approval. Depending on the event and its requirements, a refundable deposit and additional charges may be applied. Please note that loud music (if needed for your function) will only be permitted during certain hours. Any other permissions required for photo shoot/functions will need to be taken by the guests themselves. 

If you wish to book our home for shoots, please send a message to the host on our website or send us an email at book@saffronstays.com

Question 8

Are children charged separately?

Accepted Answer

Children upto 6 years of age shall not be charged accommodation fees.
Children between 6-11  years shall be charged Rs 1500 for accommodation.
Guests can ask the caretaker for extra mattress if need be, and shall have to pay on site itself.

Question 9

Are meals provided onsite?

Accepted Answer

Yes, meals will be provided onsite at an additional cost. Only vegetarian meals will be available. If the guests wish to have non-veg, then they'll have to order it from outside and consume it outside too.

Question 10

What is the type of cuisine served?

Accepted Answer

Indian cuisine will be served. Note: Only vegetarian meals will be available.

Question 11

Is outside food allowed? Are we allowed to cook ourselves?

Accepted Answer

Yes, outside food is allowed, but if the guests wish to eat non-veg, they'll have to consume it outside the house. Should you choose to order in, the caretaker will be able to help you with menus of nearby restaurants.

Question 12

Do you allow us to stock things in your fridge?

Accepted Answer

Yes, you can use the fridge to store food/beverages.

Question 13

Can I pay the caretaker some extra money and request the Cook to prepare fish or mutton dishes for us?

Accepted Answer

No, the guests cannot pay the cook to prepare fish or mutton dishes. They can order it from outside and will have to consume it outside the house too.

Question 14

Is there an adequate drinking water supply? Do we need to carry our own Mineral Water bottles or are these readily available at your villa?

Accepted Answer

Yes, there is a steady water supply.

Question 15

Is Alcohol allowed? Are there any corkage charges?

Accepted Answer

Yes, alcohol consumption is permitted. Snacks and ice can be arranged if advance notice is given to the caretaker. This amount will need to be paid to the onsite caretaker in cash, at the end of your stay.

Question 16

If it is a self-catering villa, would you be able to arrange for a cook? What kind of cooking facilities are available?

Accepted Answer

No, this is not a self-catering villa.

Question 17

Do you allow loud music?

Accepted Answer

Yes, loud music is allowed but not beyond 10 pm. There are speakers on both the floors.

Question 18

Is smoking / alcohol consumption permitted?

Accepted Answer

Yes, smoking is allowed but strictly not inside the home. If you wish to smoke, please do so outside in the garden/lawn area. 
Alcohol consumption is permitted within limits. We do not encourage late night revelry or loud music.

Question 19

What are the Check-in & Check-out timings? May I request for late check-outs or an early check-in?

Accepted Answer

Check-in time at 1 pm and check-out time is 10 am. Please note that check-out timings are strict as we need to ready the rooms for our next booking. Guests are requested to respect the timing of other guests as well. In case you wish to check in a little early or check out a little late, do inform us at the time of booking. Additional charges will be applied. Late check-out charges includes meals (lunch).

Question 20

What formalities are needed during check-in and check-out?

Accepted Answer

As required by law, all adults have to provide their government-approved Photo IDs (that clearly show their residential address) at the time of Check-in. Your co-operation is of utmost importance to us.

Question 21

Are we allowed to access all areas?

Accepted Answer

No. Guests will only be able to access common areas on the property such as the living room, garden, private pool, etc. 

    Guests are strictly prohibited from crossing into neighboring properties under any circumstances. We request our guests to respect the privacy and personal space of our neighbors.

Question 22

Weâ€™re planning to drive down. Are the roads good? Any specific things we need to know?

Accepted Answer

While roads connecting to the property are good, guests are advised to check the road and weather conditions before leaving for a road trip.

Question 23

How do we reach your villa by public transport?

Accepted Answer

The best way to reach the villa is by a private vehicle. If you would like to travel by public transport, you could get down at Karjat railway station and hire a rickshaw up to our home in Varai village.

Question 24

Who manages the villa?

Accepted Answer

There is a caretaker onsite.

Question 25

What is the cancellation policy?

Accepted Answer

A guest is entitled to a refund of 50% if he/she cancels the confirmed booking 15 days or more before the start of the reservation.  If the Guest cancels less than 15 days before start of the reservation, he/she is entitled to no refund. Guest Fees paid/ payable to SaffronStays are non-refundable.   A reservation is considered officially 'canceled' ONLY when the guest clicks the cancellation button on the cancellation confirmation page, which they can find under Dashboard > Your Trips > Cancel on our website.  If there is a complaint from either party, notice must be given to SaffronStays within 24 hours of check-in. SaffronStays will mediate when necessary and Guest and Host are required to extend their full co-operation. SaffronStays has the final say in all disputes.

Question 26

Can I pay 50% now and pay the remaining 50% closer to the date?

Accepted Answer

Unfortunately, there is no option for part payment. Guests are required to pay 100% of the payment before check-in.

Question 27

How can I make a payment?

Accepted Answer

Once you have chosen your dates and your booking has been accepted, you will receive a payment link where the payment can be processed.

In case you're unable to make an online payment through the link, you could also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

Question 28

How and when do I pay for the Security Deposit and how and when is it returned to me?

Accepted Answer

Security deposit of INR 15000 is to be paid online two days prior to check-in. If no damages are observed, the deposit will be refunded 5 business days after check-out.

Question 29

How many extra mattresses can be provided?

Accepted Answer

8 extra floor mattresses can be arranged onsite. Our home has adequate bed sheets, blankets and pillows for extra bedding.

Question 30

What type of beds, mattresses do you have?

Accepted Answer

Our bedrooms have king sized beds. All our mattresses are 6-inch thick with mattress protectors and AC comforters are also available.

Question 31

Do you provide toiletries and bath towels?

Accepted Answer

Yes, we provide bath towels and toiletries like soap, shampoo, toilet paper, etc

Question 32

Is the Home air-conditioned?

Accepted Answer

Yes, all of our bedrooms are air-conditioned.

Question 33

Is there Internet/ 3G/ WiFi connection available onsite?

Accepted Answer

There is adequate network available and WiFi is available on the ground floor.

Question 34

Does the villa face frequent power outages? Are there any invertors or gensets to address this issue?

Accepted Answer

Please note: 
Karjat may experiences load shedding by the MSEB. Ask the caretaker prior to Check-In.
The home is in a rural area of Maharashtra, powered by MSEB. In case of  disruption of power due to fluctuation, we have a backup generator installed.  However, this backup power does not support ACs or Geysers, and will also burn out beyond 4 hours of usage.  Our homes are environment friendly, and we push our guests to be too. Please use electricity optimally at all times.
The pleasant monsoon and oncoming winter season do not require any extreme cooling appliances.

Question 35

Do you have a problem with mosquitoes? How do you deal with it to make our stay more comfortable?

Accepted Answer

Mosquito sprays are used to deal with the problem. Guests are advised to shut the windows by 5.30 / 7.30 pm to avoid mosquitoes.

Question 36

Is there a security guard / watchman?

Accepted Answer

No, there is no security guard/watchman.

Question 37

Are the premises monitored using CCTVs?

Accepted Answer

No, the premises are not monitored using CCTVs.

Question 38

Can stray dogs enter the premises?

Accepted Answer

No, stray dogs can't enter the premises. However, should a stray dog enter, inform the caretaker and he will address the issue.

Question 39

Is the property properly fenced? Is there a boundary wall?

Accepted Answer

Yes, our home has a stone wall surrounding the premises.

Question 40

Is this home child-friendly?

Accepted Answer

Yes, our Home is child friendly.

Question 41

Is this home senior citizen friendly?

Accepted Answer

Yes, our home is senior citizen/elderly friendly.  There are no ramps or hand railings but there are just 4 steps to the ground floor and 3 steps to the third bedroom. There are 18 steps which lead to the the upper floor.

Upon special  request, our caretakers can prepare Low Salt/ Low Spice/ Low Fat/ Low Sugar for senior citizens. These requests should be informed at the time of booking. 

In case of a medical emergency, the caretaker has the numbers for doctor-on-call or ambulance service-on-call. The home is ambulance accessible.

Question 42

Is the villa wheelchair accessible?

Accepted Answer

No, our home is not wheelchair accessible.

Question 43

Is the place pet-friendly?

Accepted Answer

No, this is not a pet-friendly villa. Pets are not allowed in the pool.

Question 44

How do I get there?

Accepted Answer

The best way to reach the villa is by a private vehicle. If you would like to travel by public transport, you could get down at Karjat railway station and hire a rickshaw up to our home in Varai village.

Question 45

What can we do for fun around the property?

Accepted Answer

The villa is stocked with board games, poker table, and a small TT table if the guests wish to stay indoors. The villa also has a vast ground where the guests can play cricket, volleyball or badminton or lounge in the swimming pool. The guests can even hold a bonfire.

Question 46

Is there a pool and what's the depth/ length of the pool?

Accepted Answer

Yes, there is a private pool  which has a depth of 30x20x5 feet with a poolside bar and separate changing rooms. The water of the pool is non-chlorinated ground water. As there is no lifeguard on hand, guests are advised to be cautious (especially around kids) and to refrain from swimming late at night.

Question 47

Is there a beach close by and is it clean and safe?

Accepted Answer

No, there is no beach close by.

This home is no longer on our network