Policy centre

Cancellation Policy

Guests are requested to read and understand the Cancellation and Refund Policies applicable before making a booking.

SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Owner(s), alike.

  Cancellation Policy
  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
  Terms & Conditions
  • A nominal cancellation fee of 5% shall be levied for refunds processed by SaffronStays. This is primarily levied to cover payment gateway charges and minimal processing charges.
  • Service tax at applicable rates will be charged on this cancellation fee.
  • A reservation is considered officially 'cancelled' when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel, or he/she calls our Reservations Agent and confirms the same.
  • If there is a complaint from either party, notice must be given to SaffronStays within 24 hours of check-in. SaffronStays will mediate when necessary and both Guest(s) and Host(s) are required to extend their full co-operation. SaffronStays has the final say in all disputes.
  • If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by SaffronStays.
  Reschedule Policy:

SaffronStays charges a 10% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.

The new booking can be made on the same property during any non-peak weekdays, Check-In applicable upto 3 months from the original Date of Check-In.

  Processing Refunds:

In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days.

A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.

  Cash on Arrival

If a Host or the Guest opts (if Host has allowed this choice to the Guest) for a 'Cash on Arrival' option for payment, the Accommodation fee and Cleaning charges are collected by the Host at the time of check-in at the Listing itself. These are not collected by SaffronStays at the time of booking. At the time of booking, only Guest fee is collected by SaffronStays.

In such a case, cancellation policy selected by the Host does not apply. Guest Fees paid/ payable to SaffronStays are non-refundable.

  Cancellation after six months of booking request

If a Guest cancels a booking six months after the booking has been made, a travel credit will be effected for the balance amount due and no refund amount would be processed through the payment gateway.

This policy applies irrespective of the cancellation policy applicable and only for non-cash transactions.