Guests are requested to read and understand the Cancellation and Refund Policies applicable before making a booking.
SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Owner(s), alike.
SaffronStays charges a 10% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.
The new booking can be made on the same property during any non-peak weekdays, Check-In applicable upto 3 months from the original Date of Check-In.
In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days.
A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.
If a Host or the Guest opts (if Host has allowed this choice to the Guest) for a 'Cash on Arrival' option for payment, the Accommodation fee and Cleaning charges are collected by the Host at the time of check-in at the Listing itself. These are not collected by SaffronStays at the time of booking. At the time of booking, only Guest fee is collected by SaffronStays.
In such a case, cancellation policy selected by the Host does not apply. Guest Fees paid/ payable to SaffronStays are non-refundable.
If a Guest cancels a booking six months after the booking has been made, a travel credit will be effected for the balance amount due and no refund amount would be processed through the payment gateway.
This policy applies irrespective of the cancellation policy applicable and only for non-cash transactions.