Policy centre

Cancellation Policy

Guests are requested to read and understand the Cancellation and Refund Policies applicable before making a booking.

SaffronStays has a strict cancellation policy to protect the interests of both Guest(s) and Home Owner(s), alike.

  Cancellation Policy
  • A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking upto 15 days before the Date of Check-In (before 1 PM).
  • A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking upto 7 days before the Date of Check-In (before 1 PM)
  • If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
  Terms & Conditions
  • In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days. A nominal cancellation fee of 5% shall be levied for refunds processed by SaffronStays. This is primarily levied to cover payment gateway charges and minimal processing charges.
  • Service tax at applicable rates will be charged on this cancellation fee.
  • A reservation is considered officially 'cancelled' when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel, or he/she calls our Reservations Agent and confirms the same.
  • If there is a complaint from either party, notice must be given to SaffronStays within 24 hours of check-in. SaffronStays will mediate when necessary and both Guest(s) and Home Owner(s) are required to extend their full co-operation. SaffronStays has the final say in all disputes.
  • If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by SaffronStays.
  Refund for Extra Guests:

In case of any change in group size, the extra bedding charges collected can be refunded if intimated to SaffronStays minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.

  Cancellation by SaffronStays:
  1. Book an alternative available Home: In such cases, SaffronStays shall offer Travel Credit of the full amount paid + 10% value of the existing booking that may be redeemed while booking a new home. Or,
  2. Claim a full refund for the total amount paid. The refund shall be processed within 10-12 working days from the date of cancellation.
  Reschedule Policy:

SaffronStays charges a 10% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.

The new booking can be made on the same property during any non-peak weekdays, Check-In applicable upto 3 months from the original Date of Check-In.

  Processing Refunds:

In case of any refunds that SaffronStays owes Guest(s), the processing shall be completed within 10-12 working days.

A nominal cancellation fee of 5% shall be levied for processing refunds by SaffronStays. This is levied to cover payment gateway charges along with a minimal processing charge.