Guest
Guest

Guest FAQs

Payment

Once Guests have chosen their dates and booking has been accepted, they will receive a payment link where payment can be processed. In case they are unable to make an online payment through the link, Guests can also deposit the cash in our bank account directly. We also offer other options like PayTM, NEFT/IMPS or UPI.

SaffronStays strictly deals in the Indian currency which is the Indian Rupee (INR).Foreign cards will be charged in INR as well as the refunds processed by SaffronStays. Rates indicated on our site in USD / Euro / Sterling are indicative. All prices/ charges / transactions will be processed in INR only.

Guests have to pay a security deposit on check-in. The security deposit is completely refundable except in case of damage to property, against which SaffronStays can lay a claim on the security deposit. Other than this, payment for meals may be chargeable on site, depending on the meal plan for the home that has been booked. The tariff mentioned at the time of booking are inclusive of all taxes, duties, VAT, etc.

The amount of security deposit is decided by SaffronStays and varies for every single home. A home with more amenities will have a steep security deposit. You can check the security deposit amount on the listing page. Amount for the security deposit is to be paid on site to the caretaker.

SaffronStays charges guests a certain fixed amount for the duration of their stay as a guarantee in case any untoward incident takes place. Guests must pay the security deposit amount at the time of check-in and the caretaker will refund it at check-out.

All online payments at SaffronStays are handled through ZaakPay, a Sequioa Capital funded Payment Gateway. When you click on the pay option at SaffronStays, the request is redirected to ZAAKPAY's secured payment gateway where the necessary banking details have to be filled in, depending on the preferred mode of payment (credit cards, debit cards, Net banking). On successful completion of the transaction an acknowledgement is displayed.

Booking

Booking a home with SaffronStays is a simple three-step process. You search for your preferred listing. Send a booking request for preferred dates and make the payment for your duration of stay. Once SaffronStays accepts this request you can pack your bags for travel.

Step 1: The first step towards booking your accommodation is to search a listing that satisfies all your preferences. Make use of the various filters provided by SaffronStays to narrow down your search.

Step 2:The next step would be to send a booking request to approve. Your credit card limit is blocked for the payment for your entire duration of stay. SaffronStays does not charge you until it accepts your booking request.

Step 3:The response time to a booking request is 24 hours. You have to wait it out to proceed to the next step. Once your booking request has been accepted, you will get a notification which is your cue to pack your bags and gear up for the journey. In the event that SaffronStays rejects the booking request, authorisation on the credit card is released.

For any additional questions regarding booking you can contact us at [email protected]

Yes, you can always reach out to the SaffronStays team for any queries. You can write a mail to us on [email protected] or call us on (+91) 8424 040 040.

Yes, it is mandatory for SaffronStays users to register and create profiles.

If you must, you can cancel a booking by clicking on 'Cancel' button against the specific booking in Dashboard-->My Trips. Read the cancellations section to know more about SaffronStays' cancellations policy.

You can view all your bookings on your profile Dashboard under the My Trips tabs. You can sort this list of bookings with options such as rejected, upcoming, past, cancelled by host and pending approval. You can also view receipts of the transactions made and the messages exchanged for a particular booking, in this section.

House rules are simple to understand instructions set by SaffronStays for guests to follow. These rules are listed with accommodation details for Guests to learn beforehand. Consider it as a document containing 'what to do' and 'what not to do' related to the accommodation and your stay. Example: Please no smoking and drinking. If you're going to have any parties, give us a buzz and check if we're fine with it. Make yourself at home and treat it like your own home. Avoid smoking in the house; you can do that on the ground floor. Please be careful and do not break anything. If you do, let us know as soon as possible. Treat the place like your own.

When we creates a listing for our home, we provide the maximum number of Guests that the home can accommodate. The tariff stated on that listing is for that number of Guests. Extra persons will be charged extra. It's best to check the house rules / amenities listed in each Listing before sending a booking request.

In such a situation, please contact us on [email protected] or (+91) 8424040040 and check if the home can accommodate extra bedding for extra guests. In case of extra bedding charges, all payment must be made to SaffronStays prior to check-in. No refund for extra bedding charges shall be processed if informed within 2 days of check-in or after check-out.

In both cases you are notified via email. If your booking request is accepted, details of Caretaker such as first name, last name, phone number, email id, house rules, address and directions are shared with you. If rejected, only a rejection mail is sent on your email id registered with SaffronStays.

Cancellation

SaffronStays has a strict cancellation policy. To know more, read our Cancellation policy.

No, you cannot cancel a pending booking request.

Yes, you can cancel a confirmed booking. You may or may not be entitled to a refund of the payment already made by you depending on the Cancellation policy applicable. To cancel a booking request, go to your profile Dashboard --> My Trips and hit Cancel.

The Cancellation policy at SaffronStays has been specifically drafted to protect the interests of both the guest and the Home Owners. A nominal cancellation fee of 5% is charged for every refund processed by SaffronStays so as to cover the payment gateway charges and minimal processing fees. Service tax would be charged on this amount at applicable rates.